Connecting patients and practices
Improving healthcare communications
Developed by NHS specialists, Think Healthcare helps GP surgeries, PCNs, clusters, ICBs and health boards achieve critical goals using a cloud healthcare telephony and contact centre solution.
An award-winning contact management solution, Think Healthcare has been designed with clear objectives – to connect patients and practices, quickly and easily. Saving time and costs. Meaning your practice managers, receptionists and clinical team can focus on delivering care.
NHS-accredited cloud telephony
Think Healthcare has been named as an accredited provider of Advanced Telephony by the NHSE and is also recognised by NHS bodies across Scotland and Wales as a leading supplier of advanced telephony for the healthcare sector. Find out more here >
Think Healthcare is all about improving patient access to your GP surgery. We use cloud telephony healthcare to connect patients and practices. Our aim is to drive down call queues, minimise complaints and improve capacity for incoming and outgoing calls while enhancing staff efficiency through innovative clinical system integration.
ICBs are part of the integrated care systems (ICSs) and health boards that are implementing change across digital systems to find economies of scale while addressing the needs of each service and setting. Our solution boasts industry-leading reliability and reporting capabilities to capture data on unmet demand to support regional access initiatives and national contracts.
Cloud healthcare telephony
Improve patient satisfaction and maximise your QOF scores with unlimited lines to boost call capacity to eliminate patients being met by a busy tone. They will benefit from shorter phone queues, plus the option to request an automatic call-back when they would have got to the front of the queue.
Staff will benefit from our time-saving improvements using healthcare technology to streamline everyday tasks so they can maximise QOF scores, view key patient warnings, access records in a single click when they call in, and capture any unknown numbers. Triage staff can click to call from patient records too.
Think Healthcare can connect all PCN and cluster services with one contact management solution to streamline healthcare communications and find cost savings. Staff will benefit from a central directory of ARRS and MDT staff for toll-free calling whether they are working on site, at different locations or as part of a field-based clinical team.
Reduce access inequalities
Better healthcare telephony means we can now reduce patient access inequalities by routing calls according to need or ability. This ensures the most vulnerable patients are always given priority of care. For example, Think Healthcare can route any patient who may struggle with an automated attendant menu straight to a receptionist.
Connecting patients and practices across the UK
We have been working with and for the NHS for many years, with a former patient services and IT manager leading our team. This helps us understand the challenges faced by the healthcare sector and makes us passionate about helping improve the patient experience and making life easier for your practice staff.
Think Healthcare is an innovative cloud telephony and contact centre solution developed by NHS specialists specifically for the primary care sector and general practice to meet digital transformation requirements.
Think Healthcare integrates cloud healthcare telephony with clinical systems – Emis, SystmOne and Vision – to form a seamless and customisable communications platform to support a busy healthcare environment.
What some of our customers have to say
An excellent service from start to finish. They made the process of transitioning very simple and provided the practice with support throughout. Their cloud-based solution has helped the practice better meet demand and their ongoing support team have been excellent in supporting our ongoing needs. I would highly recommend this team and their product.
Great system with a really smooth transition. Our patients often comment on how much better it is – and they love the call back service! Would highly recommend to other surgeries.
I used this company in a previous practice and they did an outstanding job of install and training. The set-up worked incredibly well, and their customer support was outstanding.
Always an excellent service and quick responses to emails and calls. Easy move over process with project managers ensuring that communication was made at every step.
Always helpful and accommodating, great system any issues are sorted out speedily and efficiently – Would recommend highly.
Excellent fast and efficient service, the call recording facility is an excellent resource.
Great service, system and constantly evolving.