We’re excited to announce that Think Healthcare, part of Focus Group, has officially been named a Trusted Partner of the National Pharmacy Association (NPA).
The NPA represents and supports community pharmacies across the UK, and being selected as a trusted partner reflects our shared commitment to improving patient access, supporting local services and enabling pharmacies to work more efficiently.
Why This Matters
Pharmacies play a vital role in NHS neighbourhoods and are a core part of the Primary Care Recovery Plan. As more services move into community settings, communication between GP surgeries, pharmacies and other local providers is more important than ever.
However, many pharmacies still face challenges such as:
- High call volumes
- Repeated queries and admin tasks
- Difficulty collaborating with nearby practices
- Limited visibility of patient information or status
This is where our advanced cloud telephony and integration solutions can make a real difference.
How We Help Pharmacies and Neighbourhoods
We already work closely with GP practices across the UK to improve access, streamline workload and enhance patient experience. By supporting pharmacies with the same technology and expertise, we can help create a joined-up approach to neighbourhood care.
Our solutions help to:
- Reduce unnecessary calls and waiting times
- Automate prescription and admin requests
- Improve communication between pharmacy and practice teams
- Free staff to focus on patient care
- Deliver a smoother experience for patients across the whole neighbourhood
Better tech. Better teamwork. Better patient outcomes.
Looking Ahead
As a Trusted Partner of the NPA, we will work with pharmacies nationwide to share best practice, develop tools tailored to pharmacy workflows and support collaboration with local GP surgeries, PCNs and ICBs.
Pharmacies are not just dispensers. They are a key access point for patients and a vital part of the NHS front door. We are proud to support them.
Do you have a pharmacy or dispensary in your local area? Let’s chat about how we can help you improve efficiency, collaboration and patient experience across your neighbourhood.