The NHS has laid out a bold 10-year vision: shift care closer to communities, digitise access, and focus on prevention, not just treatment. At Think Healthcare, we’re proud to be building the tools and services that turn this vision into reality for practices across the UK.
Here’s how our current and future solutions directly support the NHS transformation:
From Analogue to Digital: A Seamless Front Door
The NHS is reimagining access—no more 8am scrambles, no more disconnected channels. We’re doing the same.
- Virtual Care Navigator (VCN) lets patients self-serve 24/7 by phone, not just via apps or portals. It’s the only fully integrated phone-based tool replicating online consult features across appointments, prescriptions, and admin requests.
- It’s a true “digital front door” that includes everyone, especially patients who can’t or won’t use digital apps.
From Hospital to Community: Local Care, Nationally Connected
Neighbourhood Health Centres and federated GP models are central to the Plan. Our Ascend cloud telephony platform is designed specifically for this evolution:
- Federated working tools allow seamless collaboration between practices without giving up local control.
- Scalable by design—whether for single practices or multi-site providers.
- Full MS Teams integration to unify communications across primary care teams.
Workforce Support: AI That Actually Helps
With AI scribes and productivity gains highlighted in the Plan, we’ve built AI where it’s practical and safe:
- Agent Assist AI for real-time help, sentiment analysis, and automation during and after calls.
- AI-powered reporting and call routing on the way—so you can optimise resources without drowning in data.
Smarter Insights, Better Decisions
The NHS is shifting towards value-based care. Our platforms support this by making data easy to access and act on:
- Built-in reporting across every level—from queue to region.
- API integrations with tools like Power BI to deliver insights to the people who need them.
- Local customisations for priority routing and patient tags that reflect real-world need.
No Patient Left Behind
The Plan is clear: health inequality must be addressed. That’s our priority too.
- VCN supports multiple languages, automated prescription hubs, and custom triage paths for vulnerable patients.
- Whether patients access services by phone, app, or website—they get the same options, the same quality, and the same respect.
What’s Next?
In summer 2025 and beyond, we’re enhancing our platforms to deliver even more value:
- Chatbots integrated into voice systems
- Direct triage requests into existing online consult tools
- Expanded clinical system integrations
- Refined AI patient journeys
- Even faster support via our new ServiceNow platform
Let’s Build the Future Together
The NHS 10-Year Plan is ambitious—but achievable. With the right tools, collaboration, and focus on what patients and staff really need, we can simplify access, free up frontline time, and reduce inequality.
At Think Healthcare, we’re not just ready—we’re already doing it.