We’re connecting Virtual Care Navigator with GP Triage, so patients can submit a triage request by phone and have it handled just like one made online.
Patients contact their practice in different ways. Some go online. Many still pick up the phone. Both routes should lead to the same place.
That’s why we’re working with GP Triage to connect their AI-powered triage platform with our Virtual Care Navigator (VCN).
What changes for patients
Patients who call will be able to submit a triage request by phone. VCN captures the details and sends them straight into GP Triage, where they’re assessed in the same way as a request made online.
Built to connect safely
The two systems are linked through a partner-level API: a direct, approved connection that both companies build and support together. For practices, that means:
- Safer handling of patient data, with every exchange logged
- A link built to keep working when either system is updated
- Clear responsibility, with both companies behind the connection
What happens next
If your practice already uses both GP Triage and VCN, we’ll be in touch shortly to talk about getting started.
Using one system but not the other?
Talk to us about how linking the two could join up your digital front door, giving patients one consistent experience whichever way they contact the practice.