Think Healthcare, part of Focus Group and a specialist provider of digital communication tools for the NHS, has been recognised with two national accolades at the Health Tech Digital Awards 2025.
The company was recognised for its outstanding contributions to improving healthcare communications, taking home awards in:
- Best Use of Technology (Primary Care)
- Best Communication Solution
These awards highlight practical technologies that are helping NHS organisations improve patient access and simplify day-to-day operations.
Think Healthcare’s winning entry focused on its integration of advanced NHS cloud telephony with Virtual Care Navigator – a voice-based self-serve tool that works alongside apps and web portals to give every patient equal access to care, regardless of how they contact the practice.
Available 24/7, the system reduces call queues, streamlines admin, and helps practices offer a consistent experience across all channels. It’s fully integrated into NHS clinical systems and supports a range of models, from medication queries to total triage.
Virtual Care Navigator is the only solution of its kind to mirror all the features of a practice’s digital portals – but delivered through the telephone. By doing so, it completes the NHS Digital Front Door, making sure that even the most vulnerable or digitally excluded patients can use the same services as those accessing care online.
The results speak for themselves:
- 92% patient access satisfaction
- 3.5 full-time call handlers redeployed to support clinical care
- Improved call flow during peak times
“In a time where general practice is under huge pressure, this technology has helped surgeries work more efficiently and improve access for patients,” said Dave Mills, Head of Think Healthcare. “We’re proud that our work is being recognised — and more importantly, that it’s delivering real impact.”
Think Healthcare continues to support NHS organisations across the UK with communication and navigation tools that are built specifically for the health and care environment.